At Meduza Beachwear, we are deeply committed to sustainability. To avoid overproduction and textile waste, every item is uniquely made-to-order just for you. Because of this on-demand production model, and for strict hygiene reasons regarding swimwear, we do not offer standard returns or exchanges for "change of mind" or incorrect sizing. Please review our Size Guide carefully before placing your order to ensure the perfect fit!

We pride ourselves on premium quality, but if something went wrong, we’ve got your back! If you receive a damaged, defective, or misprinted item, we will gladly replace it at no cost to you. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

Please email our Customer Care team at customercare@meduzabeachwear.com within 30 days of delivery. Make sure to include:

• Your Order Number
• A clear photo of the damaged/defective area or the wrong item received
• A brief description of the issue

Our team will review the photos and immediately process a free replacement or refund for the affected item.

Because swimwear is an intimate product and each piece is crafted specifically for your order, we cannot accept returns or exchanges for sizing issues. We highly recommend checking our detailed Size Guide on each product page. If you are between sizes, we suggest reaching out to us before purchasing—we are always happy to help you find your perfect fit!

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will cover the costs of reprinting and shipping a replacement order for you. (Please note: We cannot cover replacements if the tracking information states an order was delivered successfully to the provided address).